Customer Service

To Order or Obtain Advice from a Personal Paint Consultant

Please call Monday through Friday, 8:00am to 5:30pm; closed Saturday and Sunday (E.S.T.). Please call our toll-free number to place an order, learn more about our unique finishes or to discuss the details of your project. This support service is available to all clients.

Payment Options

Visa, MasterCard, American Express, Discover, or check

Shipping

Your order will be carefully packed and shipped, via UPS, within 2-3 business days of receiving it. There is a modest 10% shipping charge on all orders, with a minimum $10 charge for all orders shipped within the continental US. No sales tax is charged, except on Vermont and New York deliveries. Expedited shipping is also available. Please contact our office by phone at 800-332-1556 for the different shipping options and costs.

Orders may only be shipped to US destinations. International shipping is not available.

Custom Tinting

All of our coatings are available in over 50,000 colors. In the event a “custom tint” is required please visit your local FPE retailer or contact us at 1-800-332-1556. Our tinting professional will utilize an advanced computerized color system and an expert eye to generate a perfect match. You will NEVER have to compromise on paint quality in order to achieve the color you desire. We strongly recommend ordering sample cans for color approval prior to placing large orders for custom tints.

Complimentary Color Consultation

We are fortunate to have members on our staff who are conversant in the nuances of color. They are available on weekdays to assist you in making your color and finish choices. Our clients receive personal, professional assistance regardless of the size of their order. This complimentary service is available whether you purchase your paints directly from us or your local Fine Paints of Europe retailer. See Emmett Fiore, Colorist.

Warranty

This coating is warranted to be free from manufacturing defects. Products determined by Fine Paints of Europe, Inc. to be defective will be replaced. Because surface preparation, method of application, environmental and other on-site conditions are beyond our control and can and do affect the performance of this product, this warranty does not include labor or the cost of labor for application of the product. Fine Paints of Europe, Inc. shall not be liable for any loss or damage including incidental or consequential damage arising from the use of our finishes. Some states do not allow the exclusion of incidental or consequential damages. Therefore, the above limitation or exclusion to the warranty may not apply to you. This warranty gives you specific legal rights that vary from state to state.

Return Policy

It is the practice within the paint industry that returns are not normally accepted. However, mail order clients of FINE PAINTS of EUROPE may return overages of up to 25% of an order within 60 days of purchase (unopened cans only). This policy only applies to all pre-mixed white products, primers, varnish and brushes. Any tinted paint is not returnable. Clients promptly receive a full refund, less a 15% restocking fee to cover original shipping and handling costs. Paints must be packed well in original shipping box with can clips and returned via UPS Ground to: Fine Paints of Europe, 274 W Woodstock Road, Woodstock, VT 05091. Please be certain to include a copy of your invoice and declare the value to UPS for insurance purposes.

Container Size and Coverage

The intense pigmentation of our finishes results in substantially greater coverage than conventional domestic paint. We would be pleased to assist you with your estimates. As a rule, you may assume that a 2.5-liter Eurogallon® of our paint covers the same area as a domestic gallon of similar gloss, and a 1-liter container will provide about 30% more coverage than a US quart of similar gloss.

Before ordering large quantities of paint, we recommend that clients confirm color selections with test cans. Test cans are available in the following sizes: Hollandlac .5 liter, Eurolux 1 liter, Eco 1 liter.

Environmental Concerns

ALL of our coatings are completely free of lead and mercury, and comply with stringent federal regulation for environment protection and consumer safety. Fine Paints of Europe is a member of the U.S. Green Building Council. All Eurolux paints and primers and all ECO paints and primers meet requirements for compliance with LEED EQ credit 4.2: Low-emitting materials. The intent of this credit is to reduce the quantity of indoor air contaminants that are odorous, irritating and/or harmful to the comfort and well-being of installers and occupants. For information on U.S. Green Building Council please visit www.usgbc.org.

Before ordering large quantities of paint, we recommend that clients confirm color selections with test cans. Test cans are available in the following sizes: Hollandlac .5 liter, Eurolux 1 liter, Eco 1 liter.